Effective Communication
Over the week, I learned some very effective and helpful strategies to help de-escalate and solve problems effectively. There is a model that I was shown called the 5 secrets of effective communication. The first thing you want to do when you are in an argument with someone is to disarm rather than be defensive. It's essential to find the truth behind what the other person is saying, even if you think it's false. The second step is empathy. Having empathy will allow you to see the situation from their point of view and give you a perspective that you may not have considered before. Try to paraphrase what the other person has said about the situation and be mindful and acknowledge their feelings about it. It's important to understand that they might be upset at you and feel unheard, so validating what they are experiencing can do a lot for them. The third step is to apply inquiry, asking gentle probing questions will not only help you understand their side of the story, but...